If you have forgotten your password, you can reset your password by email.
If you change your password for security enhancement, withdrawal will not be allowed for 72 hours after changing it (similar measures will be applied even for 2-step authentication cancellation). Thank you for your cooperation and understanding in preventing fraudulent withdrawals.
Resetting your password
In the log in interface, click the "Forgot password" link, and the reset password interface will display.
Fill in your registered email and click on "Get Verification Code".
We will send an email with a verification code to your registered email address.
Please fill in the verification code after receiving the email:
Reset your login password:
After verification, your password will be reset.
After the password is reset, you need to click on the "Log In" button to arrive to the login interface then log in again before you can perform account-related operations.