Log in to your account, click on the "Assets" button in the top right corner of the interface or choose wallet balance.
The wallet balance lists the balances of all your current digital assets, and "deposits" and "withdrawals" of each asset can be selected.
For example when depositing BTC, click the deposit button, then a deposit page will appear showing the wallet deposit address.
Deposits of BTC from other platforms or wallets can be made to to this address. After the blockchain confirmation are confirmed, the deposit will be displayed.
Deposit email reminder
When a deposit is confirmed, Koindex will send a "deposit acceptance" email to the registered email address. No further action is necessary.
After the blockchain confirmations are confirmed, your Koindex wallet will be credited and a "deposit completion notification" email will be sent.
Deposit completion status
All digital assets are credited after they are confirmed by the blockchain. Different digital assets require different confirmation block times.
For example, BTC needs 1 or 2 block confirmations, while ETH may require 20 block confirmations.
The block confirmation process can take from 5-60 minutes. In case of special circumstances such as block congestion, it may take even longer.
If you find that the block confirmation number has met the requirements and the deposit has not yet arrived, please contact Customer Support.
When contacting Customer Support, please provide the following information:
- Your account email address
- The digital asset and quantity of your deposit
- The deposit TxID