Dear Koindex users,
Since Koindex's Ethereum and ERC tokens (ETH, USDT, XEX) are held under Custody Service smart contract addresses, when direct remittance to an exchange that does not support smart contracts is made, approval to reflect it in that exchange’s wallet cannot be guaranteed. Thus, these transactions must be processed manually by the recipient exchange.
As some exchanges do not support direct remittances from smart contract addresses and cannot guarantee receipt of user funds, we recommend first sending ETH and ERC tokens to the following wallets:
Please be sure to withdraw it first into a wallet you control and own the private key, such as the ones shown above, before sending it to another exchange.
*Since we expect many transactions for XEX, CROSS exchange cannot be expected to support such irregularity. When withdrawing XEX, we recommend withdrawing to one of the above wallets and then sending it to CROSS exchange.
Thank you for your support.