Dear Koindex users,
For Auto Mining beginning around 15:00 UTC on August 20th, there was a problem where the displayed price was at a rate higher than the market price for KOIN.
There were also cases where the funds actually returned to user wallets was less than the “Remaining Balance” value stated on the Auto Mining page when Auto Mining stopped.
We apologize for this issue.
The issue was KOIN was being mined at a set rate (0.0275 USDT at the time) with set currency pairs, but the mined KOIN was not being displayed as user currency pair balances decreased.
In addition, the amount of returned funds to user Wallets was below their Remaining Balance. This was due to Auto-Mining stopping at 06:59 UTC yesterday, where a part of the set funds were secured to facilitate further auto mining. As a result, the funds that were deducted for mining were not properly returned to users.
Regarding the issue where the KOIN price was displayed at a higher price rate than it should have been, users have been funded with KOIN for the insufficient amount according to the below date and time.
In the event that the amount of returned funds was insufficient, we returned the difference based on the following schedule.
■ Insufficient KOIN distribution time
2020-08-22 12:29 UTC: Mining
■ Wallet Difference in Funds return time
2020-08-22 12:39 UTC: Pool mining
Currently, the cause has been recognized and it is being repaired by the ongoing maintenance for automatic mining. After maintenance is completed, Auto Mining will be available as usual.
Thank you for your patience and your support.