Koindex does monitor withdrawals, but we apologize for the long delay in the arrival of some BTC withdrawals. Please be assured that even if the withdrawal is still processing with 0 confirmations, your BTC will eventually be delivered to your designated wallet.
These transactions will in time be confirmed on the Bitcoin blockchain. Please be patient until confirmation.
Koindex will continue to improve its usability in the future.
Thank you for your support.
Koindex Team